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Camp Bow Wow Franchise Owner Out After Customer Says He Kicked Her Dog

Video of the alleged incident has gone viral

July 31, 2018 - 4:34 pm

KENTWOOD, Mich. (WWJ/AP) - A dog daycare chain says a corporate team taken over the operations of a western Michigan franchise after a customer posted video allegedly showing the shop’s owner kicking her dog.

Colorado-based Camp Bow Wow said Tuesday it has removed the owner of Camp Bob Wow Kentwood, located southeast of Grand Rapids.

The four-second video was posted to Facebook by a woman in Walker, Michigan, who says it shows her dog being kicked while he was being boarded there on Monday.

Along with the video, a message by Kara Nicole addressed "to all my fellow dog owners," reads:

"This morning I logged onto the web cam to watch Newton at doggie daycare, at a place I thought I could trust and no more than 30 seconds in I saw this and happened to catch the footage. To say I’m disgusted is an understatement. For anyone who brings their dog to this location, this guy you see kicking newton is the owner. I’m not a certified trainer, like he claims he is, but kicking a dog to move doesn’t seem like the appropriate route. I have a good friend who worked here, and has witnessed the mistreating of dogs, and clearly it isn’t stopping. If you or anyone you know goes to this location, I hope you find an alternative day care and choose to not support this.

Oh, and on top of it all he has the audacity to tell me its not what it looks like, and I’m being extra emotional because I’m pregnant. Pregnant or not, this is not acceptable!"

The company, which has not identified the franchise owner, says it has “has a zero-tolerance policy” for such behavior.

A statement posted to the daycare's website reads: 

"Dear Pet Parents, 

As you may be aware, a video surfaced online of unacceptable treatment of a dog at Camp Bow Wow Kentwood.

Camp Bow Wow has a zero tolerance policy for the behavior that was exhibited at Camp Bow Wow Kentwood. We are shocked and appalled. This situation is being taken very seriously and upon learning of the incident at Camp Bow Wow Kentwood, we at Camp Bow Wow’s Corporate Headquarters immediately began an investigation. The Franchise Owner has been removed from the Camp Bow Wow system and a Corporate Team is taking over operations immediately. The health, safety and well-being of all pets is of the utmost importance to Camp Bow Wow."

The video, which had more than 430,000 views and 10,000 shares as of Tuesday, has drawn a lot of social media support for the dog's owner, and vitriol for his alleged assailant.

Renee Rochman commented: "I would be there in a minute and he would be sorry he ever saw me, or kicked any dog."

The Associated Press contributed to this report.