Detroit Metro Named Top Airport In North America For Satisfaction

DTW was atop the list of "mega airports."

WWJ News
December 11, 2019 - 5:02 pm

(WWJ) -- Detroit Metropolitan Airport has been named the No. 1 airport in all of North America when it comes to overall traveler satisfaction, according to J.D. Power.

While ever-increasing travel volumes have led to constant construction and delays at many airports across the continent, a study has found that travelers have felt the most satisfied with their flying experience after passing through DTW.

J.D. Power says the overall passenger satisfaction rose just one point (on a 1,000-point scale) this year in its annual North America Airport Satisfaction Study, mainly due to construction and other disruptions. Now in its 14th year, the study is based on responsed more than 30,000 from American or Canadian residents who traveled in the past year and focuses on six factors (in order of importance):

  • Terminal facilities
  • Airport accessibility
  • Baggage claim
  • Security check
  • Check-in/baggage check
  • Food, beverage and retail

Detroit ranked just ahead of Minneapolis-St. Paul International Airport in the mega airport rankings. Airports in that category have 33 million passengers or more per year, according to J.D. Power. McCarran International Airport in Las Vegas and Orlando International Airport were the next best mega airports, while Chicago's O'Hare. LAX, and Newark's Liberty International were near the bottom.

"The Detroit Metropolitan Airport is a world-class global supply chain asset as well as one of the largest U.S. air hubs. Located within 500 miles of nearly half the U.S. and Canadian population and commerce centers, Michigan provides unparalleled access to the market," DTW officials said in a press release.

Portland, Oregon's airport was named the most satisfactory large airport (10 to 32.9 million passengers per year), while Indianapolis International was atop the rankings for medium airports (4.5 to 9.9 million passengers per year).