Sam’s Club Launches Contact-Free Curbside Pickup Nationwide

WWJ News
June 11, 2020 - 9:39 am

    (WWJ) With many in metro Detroit and nationwide still concerned about catching the coronavirus, a lot of businesses are making a lot of changes to help keep customers safe. 

    One of them is Sam's Club, which on Thursday announced it will be launching contact-free, curbside pickup.

    The service will be free for Plus-level members and is expected to be available in all clubs by the end of June, the retailer said. It'll be part of a list of Plus membership benefits, which also includes early shopping hours, free shipping on most online items, 2% cash back on qualifying purchases and other benefits.

    Here is how it works:

    • After setting up an account, members place orders via the Sam’s Club app or at samsclub.com. Products marked ‘Pick up in Club’ are eligible.
    • Members will then complete an online shopping list, select a pickup time and checkout. Same-day pickup is available.
    • Upon arrival to the club, members will use one of the designated pickup spots, and a Sam’s Club associate will load items into their cars.

    Sam’s Club has been testing curbside at more than a dozen clubs and same customers seem to like it. The company is expediting the rollout – taking it to all 597 clubs – to appeal to customer shopping preferences and growing desires for convenient options that fit into consumer’s lives.

    “Sam’s Club members have been integrating technology into their shopping habits for a while with Scan & Go, samsclub.com and in-club pickup,” said Lance de la Rosa, Chief Operating Officer, Sam’s Club. “As we continue to innovate to make the shopping experience better and faster for our members, we’re proud to be able to quickly implement and offer curbside pickup across the country, particularly during a time when they are searching for alternative ways to shop.”

    Plus members will be able to schedule curbside pickup orders between 7 a.m. and 8 p.m., Monday to Saturday, and 10 a.m. to 5 p.m. on Sundays. Non-Plus members will be able to use this new Plus benefit at no cost for a limited time, however, pickup times will be limited and only available 10 a.m. to 8 p.m.., Monday to Saturday, and 10 a.m. to 5 p.m. on Sundays. Members who are interested in adding this free service can upgrade to a Plus membership at any time.

    “While free Curbside Pickup is a new Plus member benefit, we recognize all of our members are looking for contact-free shopping options as part of the current environment,” said de la Rosa. “Because of that, we are going to temporarily make the service available for every member and do what we can to help them get the products they need, when and how they want them.”

    Sam’s Club will also continue to offer its Concierge Service for seniors and high risk members every Tuesday and Thursday from 7 a.m. to 9 a.m., and Hero Hours every Sunday from 8 a.m. to 10 a.m., until further notice. Get the latest information at SamsClub.com.